Streamline the e-commerce checkout
As a product designer at a furniture e-commerce company, I focus on optimizing the online shopping experience to reduce friction and drive conversions. My recent work centered on improving our multi-step checkout process, where we observed high cart abandonment rates, particularly at step two.
Through user research and journey analysis, I identified key issues: 1. Lack of clarity around checkout progress 2. Missing product and price details, and 3. No visibility into estimated delivery dates. These gaps left users uncertain and hesitant to complete their purchases.
To address these challenges, I redesigned the checkout flow, reducing it from five steps to four, adding a clear progress status bar, and surfacing essential details such as item summaries, total costs, and estimated delivery times. I also introduced fast checkout options like PayPal and Amazon Pay for a quicker, more familiar path to purchase.
The result was a more transparent, intuitive experience that led to a 23% increase in checkout conversion rates. My work not only streamlined a key user flow but also aligned with our broader goal of making online furniture shopping easier, faster, and more reassuring for our customers.
Housing web for youth homeless
As a product designer focused on social impact, I led the redesign of a digital platform that connects homeless and at-risk youth with critical housing and emergency services.
The goal was to create an experience that made it easier for teens in crisis to quickly find safe shelter and reach out for help—with clarity, empathy, and urgency at the core of every interaction.
My work included a new homepage experience, restructured navigation, and end-to-end UX flows tailored to the needs of vulnerable users. I prioritized accessible, trauma-informed design principles to ensure key information—such as types of housing programs, emergency contacts, and support resources—was immediate and intuitive. Housing options ranged from Safe Havens to emergency shelters that offer food, clothing, medical care, and emotional support. Every element was crafted to reduce friction and build trust at a moment when it matters most.
In addition to user support, I also redesigned the donation experience—bringing visibility to the impact of giving and anchoring the page in powerful storytelling and data, including the 1,544 youth served this year.
This project was a meaningful opportunity to use design not only to solve usability challenges, but to create a lifeline for those who need it most.
Health care appointment UX
As a UI/UX designer partnering with Urban Health Solutions, I led the redesign of their community healthcare website to improve digital access to vital medical services.
My focus was on creating an intuitive appointment booking system, optimizing mobile usability, and making healthcare resources more accessible for underserved populations in Philadelphia.
I designed core features such as doctor discovery, streamlined scheduling, prescription uploads, and pharmacy locators—ensuring a cohesive and accessible experience for diverse users. Through user interviews, testing, and iterative design, I identified major pain points like navigation friction and lack of multilingual support, then implemented solutions to enhance clarity, trust, and ease of use.
To ensure inclusivity, I prioritized responsive design and bilingual support, and worked closely with developers to meet WCAG accessibility standards. This project not only improved service efficiency for Urban Health staff but also empowered community members to manage their health with confidence and autonomy.
*please note that: The site is still in updating progress
Streamline the e-commerce checkout
As a product designer at a furniture e-commerce company, I focus on optimizing the online shopping experience to reduce friction and drive conversions. My recent work centered on improving our multi-step checkout process, where we observed high cart abandonment rates, particularly at step two. Through user research and journey analysis, I identified key issues: 1. Lack of clarity around checkout progress 2. Missing product and price details, and 3. No visibility into estimated delivery dates. These gaps left users uncertain and hesitant to complete their purchases. To address these challenges, I redesigned the checkout flow, reducing it from five steps to four, adding a clear progress status bar, and surfacing essential details such as item summaries, total costs, and estimated delivery times. I also introduced fast checkout options like PayPal and Amazon Pay for a quicker, more familiar path to purchase. The result was a more transparent, intuitive experience that led to a 23% increase in checkout conversion rates. My work not only streamlined a key user flow but also aligned with our broader goal of making online furniture shopping easier, faster, and more reassuring for our customers.
Housing web for youth homeless
As a product designer focused on social impact, I led the redesign of a digital platform that connects homeless and at-risk youth with critical housing and emergency services. The goal was to create an experience that made it easier for teens in crisis to quickly find safe shelter and reach out for help—with clarity, empathy, and urgency at the core of every interaction. My work included a new homepage experience, restructured navigation, and end-to-end UX flows tailored to the needs of vulnerable users. I prioritized accessible, trauma-informed design principles to ensure key information—such as types of housing programs, emergency contacts, and support resources—was immediate and intuitive. Housing options ranged from Safe Havens to emergency shelters that offer food, clothing, medical care, and emotional support. Every element was crafted to reduce friction and build trust at a moment when it matters most. In addition to user support, I also redesigned the donation experience—bringing visibility to the impact of giving and anchoring the page in powerful storytelling and data, including the 1,544 youth served this year. This project was a meaningful opportunity to use design not only to solve usability challenges, but to create a lifeline for those who need it most.
Health care appointment UX
As a UI/UX designer partnering with Urban Health Solutions, I led the redesign of their community healthcare website to improve digital access to vital medical services. My focus was on creating an intuitive appointment booking system, optimizing mobile usability, and making healthcare resources more accessible for underserved populations in Philadelphia. I designed core features such as doctor discovery, streamlined scheduling, prescription uploads, and pharmacy locators—ensuring a cohesive and accessible experience for diverse users. Through user interviews, testing, and iterative design, I identified major pain points like navigation friction and lack of multilingual support, then implemented solutions to enhance clarity, trust, and ease of use. To ensure inclusivity, I prioritized responsive design and bilingual support, and worked closely with developers to meet WCAG accessibility standards. This project not only improved service efficiency for Urban Health staff but also empowered community members to manage their health with confidence and autonomy.
Streamline the e-commerce checkout
As a product designer at a furniture e-commerce company, I focus on optimizing the online shopping experience to reduce friction and drive conversions. My recent work centered on improving our multi-step checkout process, where we observed high cart abandonment rates, particularly at step two. Through user research and journey analysis, I identified key issues: 1. Lack of clarity around checkout progress 2. Missing product and price details, and 3. No visibility into estimated delivery dates. These gaps left users uncertain and hesitant to complete their purchases. To address these challenges, I redesigned the checkout flow, reducing it from five steps to four, adding a clear progress status bar, and surfacing essential details such as item summaries, total costs, and estimated delivery times. I also introduced fast checkout options like PayPal and Amazon Pay for a quicker, more familiar path to purchase. The result was a more transparent, intuitive experience that led to a 23% increase in checkout conversion rates. My work not only streamlined a key user flow but also aligned with our broader goal of making online furniture shopping easier, faster, and more reassuring for our customers.
Housing web for youth homeless
As a product designer focused on social impact, I led the redesign of a digital platform that connects homeless and at-risk youth with critical housing and emergency services. The goal was to create an experience that made it easier for teens in crisis to quickly find safe shelter and reach out for help—with clarity, empathy, and urgency at the core of every interaction. My work included a new homepage experience, restructured navigation, and end-to-end UX flows tailored to the needs of vulnerable users. I prioritized accessible, trauma-informed design principles to ensure key information—such as types of housing programs, emergency contacts, and support resources—was immediate and intuitive. Housing options ranged from Safe Havens to emergency shelters that offer food, clothing, medical care, and emotional support. Every element was crafted to reduce friction and build trust at a moment when it matters most. In addition to user support, I also redesigned the donation experience—bringing visibility to the impact of giving and anchoring the page in powerful storytelling and data, including the 1,544 youth served this year. This project was a meaningful opportunity to use design not only to solve usability challenges, but to create a lifeline for those who need it most.
Health care appointment UX
As a UI/UX designer partnering with Urban Health Solutions, I led the redesign of their community healthcare website to improve digital access to vital medical services. My focus was on creating an intuitive appointment booking system, optimizing mobile usability, and making healthcare resources more accessible for underserved populations in Philadelphia. I designed core features such as doctor discovery, streamlined scheduling, prescription uploads, and pharmacy locators—ensuring a cohesive and accessible experience for diverse users. Through user interviews, testing, and iterative design, I identified major pain points like navigation friction and lack of multilingual support, then implemented solutions to enhance clarity, trust, and ease of use. To ensure inclusivity, I prioritized responsive design and bilingual support, and worked closely with developers to meet WCAG accessibility standards. This project not only improved service efficiency for Urban Health staff but also empowered community members to manage their health with confidence and autonomy.
Streamline the e-commerce checkout
As a product designer at a furniture e-commerce company, I focus on optimizing the online shopping experience to reduce friction and drive conversions. My recent work centered on improving our multi-step checkout process, where we observed high cart abandonment rates, particularly at step two.
Through user research and journey analysis, I identified key issues: 1. Lack of clarity around checkout progress 2. Missing product and price details, and 3. No visibility into estimated delivery dates. These gaps left users uncertain and hesitant to complete their purchases.
To address these challenges, I redesigned the checkout flow, reducing it from five steps to four, adding a clear progress status bar, and surfacing essential details such as item summaries, total costs, and estimated delivery times. I also introduced fast checkout options like PayPal and Amazon Pay for a quicker, more familiar path to purchase.
The result was a more transparent, intuitive experience that led to a 23% increase in checkout conversion rates. My work not only streamlined a key user flow but also aligned with our broader goal of making online furniture shopping easier, faster, and more reassuring for our customers.
Housing web for youth homeless
As a product designer focused on social impact, I led the redesign of a digital platform that connects homeless and at-risk youth with critical housing and emergency services.
The goal was to create an experience that made it easier for teens in crisis to quickly find safe shelter and reach out for help—with clarity, empathy, and urgency at the core of every interaction.
My work included a new homepage experience, restructured navigation, and end-to-end UX flows tailored to the needs of vulnerable users. I prioritized accessible, trauma-informed design principles to ensure key information—such as types of housing programs, emergency contacts, and support resources—was immediate and intuitive.
Housing options ranged from Safe Havens to emergency shelters that offer food, clothing, medical care, and emotional support. Every element was crafted to reduce friction and build trust at a moment when it matters most. In addition to user support, I also redesigned the donation experience—bringing visibility to the impact of giving and anchoring the page in powerful storytelling and data, including the 1,544 youth served this year.
This project was a meaningful opportunity to use design not only to solve usability challenges, but to create a lifeline for those who need it most.
Health care appointment UX
As a UI/UX designer partnering with Urban Health Solutions, I led the redesign of their community healthcare website to improve digital access to vital medical services. My focus was on creating an intuitive appointment booking system, optimizing mobile usability, and making healthcare resources more accessible for underserved populations in Philadelphia. I designed core features such as doctor discovery, streamlined scheduling, prescription uploads, and pharmacy locators—ensuring a cohesive and accessible experience for diverse users. Through user interviews, testing, and iterative design, I identified major pain points like navigation friction and lack of multilingual support, then implemented solutions to enhance clarity, trust, and ease of use. To ensure inclusivity, I prioritized responsive design and bilingual support, and worked closely with developers to meet WCAG accessibility standards. This project not only improved service efficiency for Urban Health staff but also empowered community members to manage their health with confidence and autonomy.
Streamline the e-commerce checkout
As a product designer at a furniture e-commerce company, I focus on optimizing the online shopping experience to reduce friction and drive conversions. My recent work centered on improving our multi-step checkout process, where we observed high cart abandonment rates, particularly at step two.
Through user research and journey analysis, I identified key issues: 1. Lack of clarity around checkout progress 2. Missing product and price details, and 3. No visibility into estimated delivery dates. These gaps left users uncertain and hesitant to complete their purchases.
To address these challenges, I redesigned the checkout flow, reducing it from five steps to four, adding a clear progress status bar, and surfacing essential details such as item summaries, total costs, and estimated delivery times. I also introduced fast checkout options like PayPal and Amazon Pay for a quicker, more familiar path to purchase.
The result was a more transparent, intuitive experience that led to a 23% increase in checkout conversion rates. My work not only streamlined a key user flow but also aligned with our broader goal of making online furniture shopping easier, faster, and more reassuring for our customers.
Housing web for youth homeless
As a product designer focused on social impact, I led the redesign of a digital platform that connects homeless and at-risk youth with critical housing and emergency services.
The goal was to create an experience that made it easier for teens in crisis to quickly find safe shelter and reach out for help—with clarity, empathy, and urgency at the core of every interaction.
My work included a new homepage experience, restructured navigation, and end-to-end UX flows tailored to the needs of vulnerable users. I prioritized accessible, trauma-informed design principles to ensure key information—such as types of housing programs, emergency contacts, and support resources—was immediate and intuitive.
Housing options ranged from Safe Havens to emergency shelters that offer food, clothing, medical care, and emotional support. Every element was crafted to reduce friction and build trust at a moment when it matters most. In addition to user support, I also redesigned the donation experience—bringing visibility to the impact of giving and anchoring the page in powerful storytelling and data, including the 1,544 youth served this year.
This project was a meaningful opportunity to use design not only to solve usability challenges, but to create a lifeline for those who need it most.
Health care appointment UX
As a UI/UX designer partnering with Urban Health Solutions, I led the redesign of their community healthcare website to improve digital access to vital medical services. My focus was on creating an intuitive appointment booking system, optimizing mobile usability, and making healthcare resources more accessible for underserved populations in Philadelphia. I designed core features such as doctor discovery, streamlined scheduling, prescription uploads, and pharmacy locators—ensuring a cohesive and accessible experience for diverse users. Through user interviews, testing, and iterative design, I identified major pain points like navigation friction and lack of multilingual support, then implemented solutions to enhance clarity, trust, and ease of use. To ensure inclusivity, I prioritized responsive design and bilingual support, and worked closely with developers to meet WCAG accessibility standards. This project not only improved service efficiency for Urban Health staff but also empowered community members to manage their health with confidence and autonomy.